Our artists will turn your photos into a digital painting
Please review our terms and conditions below and in our site's policies. Placing an order for a commissioned print, implies you have agreed with the terms and conditions as stated below and in our site's terms and conditions program.
To protect your own interests please read our Terms and Conditions carefully before ordering which indicates accepting them. If you are uncertain as to your rights or want any explanation about our Terms and Conditions please email email@example.com.
We invite you to print these Terms and Conditions or we can email them to you upon request. These Terms and Conditions contain the whole of our agreement relating to your purchase including information about our pricing and contact details. They cannot be varied unless an approval to do so is signed by a Manager of the BAPart. If any part of these Terms and Conditions are declared void for unfairness pursuant to the Unfair Terms in Consumer Contract Regulations 1999, or any other reason, the remaining contract shall continue to bind the parties excluding the specific unfair terms exception(s).
All orders must be paid in full before the artist begins work on the portrait.
Customer's must approve the proof of the commission before it is printed.
Standard commission size is 16 x 20 printed on a gallery wrapped stretched canvas and comes ready to hang.
Must email high resolution photo to firstname.lastname@example.org with your order number in the subject line.
Turn around time: Design and print creation takes 14 business days. After that, printing and production are in accordance with Standard Shipping timeframes unless expedited shipping is selected.
All our products are physical products shipped via different mail services depending on your location and product details. Shipping can take up to 14 business days, however, usually requires only 5-10 business days. We periodically update our FAQ section for more accurate details in regards to shipping. If we expect the delivery to take longer we will notify you of any delays. The customer will be requested to provide billing and shipping address details during the ordering process. BAPart will initiate the shipping to the shipping address (not the billing address), and the customer is liable to provide correct address details and to be available for delivery (signatures are generally required). We will not be held responsible or offer any form of refund for delays in the delivery of the products as this is due to a third party and is out of our control. If there is a delay in making the final balance payment or responding to email communication within a 24 hour period then this will increase the expected delivery timeframe and customers should take this into consideration when expecting delivery of their painting. We estimate that the total turnaround time from start to finish is on average 7 – 21 business days, but could be much longer. No dates are guaranteed. We will use all reasonable endeavors to adhere to the delivery times set out, but please note these are not guaranteed. If you would like to receive your painting quicker than the stated delivery timeframe please contact us in advance to see if we are able to assist you with this request. If the packaging of the painting arrives damaged please check the painting at the time of delivery. If the painting is damaged please contact the courier company directly and obtain a complaint reference. Please also notify us within forty eight hours of receiving the portrait. A signature is required in order to receive the product, therefore, we are unable to deliver to P.O. Boxes.
In case you require modifications to your painting after receiving the initial pre-view/proof an additional 2-4 business days will be added to the normal delivery timeframe as stated under section “Delivery”.
The customer can require up to 3 modifications after receiving the preview of the painting. After the 3rd modification required we consider the order as cancelled.
Cancellation of Order & Refund Policy:
It is not permitted for the customer to submit new photos after the painting process has begun. Once you have received your initial preview photo and this has been approved it is not possible to cancel your order at this stage. No refunds will be offered if the received portrait is different from the agreed preview this is due to camera, screen resolution and light effects. Our products are all custom hand made as per customer's specification. Deposits are generally refundable. However in cases where the cancellation is a result of the customer`s change of heart and not related to the performance of our artists or our customer service team, deposits are non-refundable. The sale is final. Certain card issuing banks may charge you an "International Service Fee" depending on your location, regardless of whether or not a currency conversion is involved. This additional charge is not made by BAPart or its payment processors, but is made entirely at the discretion of your card issuing bank. We can therefore not refund such charges as they are not due to us. Please, contact your bank in such cases and consider filing a complaint. Our liability is limited to the amount you paid. A painting received by a customer can be returned for a full refund without questions asked, however we will not pay for return shipping cost.
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